How CityStays Works
A streamlined process from enquiry to invoice. No complexity, no surprises.
Our 5-Step Process
1
Submit Your Requirements
Complete our block booking request form with your project details, team size, dates, and location requirements.
- Company and contact information
- Project name and location
- Team size and composition
- Start and end dates
- Special requirements (parking, cleaning, etc.)
2
We Match Properties
Our team reviews your requirements and identifies the best accommodation options near your project site.
- Properties analysed for proximity to site
- Capacity matched to team size
- Amenities verified against requirements
- Availability confirmed for dates
- Pricing calculated based on duration
3
Block Booking Confirmed
Once approved, your block booking is locked in with guaranteed rates and availability.
- Fixed rates for project duration
- Flexible capacity adjustments
- Contract terms agreed
- Deposit and payment schedule set
- Dedicated account manager assigned
4
Guests Receive Digital Access
Team members get mobile access to check-in details, property information, and digital keys.
- Digital check-in instructions
- Mobile key access (Phase 2)
- Property guides and house rules
- AI concierge for questions
- Emergency contacts
5
Monthly Invoicing
Receive VAT-compliant invoices aligned to your cost centres with full transparency.
- VAT-compliant invoicing
- Cost centre allocation
- Detailed usage reporting
- Flexible payment terms
- Automated reconciliation
Frequently Asked Questions
We focus on project-based stays, typically starting from 2 weeks. However, we can accommodate longer-term requirements from 1 month onwards for optimal rates.
Our team responds to all enquiries within 24 hours. For urgent requirements, we can often provide same-day confirmation.
Yes, our block bookings are designed to be flexible. You can scale up or down with reasonable notice, subject to availability.
All properties include WiFi, fully equipped kitchens, laundry facilities, and essential amenities. Parking and weekly cleaning are available as options.
We provide VAT-compliant invoices monthly or per project phase. Invoices can be allocated to specific cost centres as required.
Yes, all bookings include access to our 24/7 support line for emergencies and our AI concierge for general queries.
Ready to get started?
Submit your project requirements and we'll respond within 24 hours
Start a Block Booking Request