Terms of Service

Welcome to CityStays. These Terms of Service ("Terms") govern your access to and use of the CityStays platform, including our website, applications, APIs, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform. These Terms apply to all users, including property managers, administrators, guests, tenants, and corporate clients.

CityStays provides a digital platform for workforce accommodation management, including booking systems, guest portals, property management tools, AI concierge services, messaging integrations, and operational workflows.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in any way that violates applicable local, national, or international law or regulation.

To access certain features, you may be required to create an account or be provisioned an account by your organisation or property manager. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. CityStays reserves the right to suspend or terminate accounts that contain inaccurate or misleading information.

As a user of the Platform, you agree to:

• Use the Platform responsibly and in good faith
• Respect the rights and privacy of other users
• Keep your account credentials secure and confidential
• Report any unauthorised access or security concerns promptly
• Comply with all applicable laws and regulations
• Follow any property-specific rules or guidelines provided through the Platform

You must not use the Platform to:

• Send spam, unsolicited messages, or harassing communications
• Attempt to gain unauthorised access to the Platform, other accounts, or connected systems
• Upload or transmit malicious code, viruses, or harmful content
• Interfere with or disrupt the Platform's infrastructure or services
• Misuse messaging systems (WhatsApp, SMS, chat) for purposes other than legitimate platform communications
• Engage in any activity that is illegal, fraudulent, or harmful to CityStays or its users

CityStays facilitates the management of workforce accommodation bookings between property managers and their clients. CityStays is a technology platform provider and does not own, operate, or manage the properties listed on the Platform.

The terms of any accommodation arrangement, including pricing, duration, house rules, and property conditions, are governed by the agreement between the property manager and the client or guest. CityStays is not a party to such agreements and is not responsible for the condition, suitability, or availability of any property.

The Platform includes AI-powered concierge features that provide automated responses to guest queries via chat, WhatsApp, and other messaging channels. These responses are generated using artificial intelligence and are intended to be helpful and informational.

AI responses are not guaranteed to be accurate, complete, or up to date. Users should verify critical information independently, particularly regarding property access, emergency procedures, check-in/check-out times, and local regulations. CityStays is not liable for any actions taken based solely on AI-generated responses.

Message content processed through the Platform (including WhatsApp and chat messages) may be stored and used to improve AI concierge accuracy and platform functionality, in accordance with our Privacy Policy.

The Platform is provided on an "as is" and "as available" basis. While we strive to maintain high availability, CityStays does not guarantee that the Platform will be uninterrupted, error-free, or available at all times.

We may perform scheduled or unscheduled maintenance, updates, or upgrades that may temporarily affect Platform availability. We will endeavour to provide advance notice of planned maintenance where practicable.

To the fullest extent permitted by Irish and EU law:

• CityStays shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• CityStays is not responsible for the actions, omissions, or conduct of any third-party service providers, property managers, guests, or other users.
• CityStays does not guarantee the accuracy, reliability, or completeness of any content, data, or communications facilitated through the Platform.
• Our total aggregate liability for any claim arising from or related to the Platform shall not exceed the fees paid by you to CityStays in the twelve months preceding the claim.

CityStays reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Misuse of the Platform or its messaging systems
• Fraudulent or illegal activity
• Request by law enforcement or regulatory authority
• Extended periods of inactivity

Upon termination, your right to access the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect.

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

Where applicable, EU regulations, including the General Data Protection Regulation (GDPR), the Digital Services Act (DSA), and other relevant EU legislation, shall apply.

We may revise these Terms from time to time. Material changes will be communicated through the Platform, by email, or by posting a prominent notice. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

If you have any questions about these Terms of Service, please contact us:

Email: support@citystays.io